Q:Why my neck massager does not work?
-----The intensity maybe weak when you use it firstly, please change the mode and intensity and apply lotion on the massager electrode.
-----The massager will automatic shut-down if there is no operation in 30s.
-----The massager battery is running low that need to charge. Use right plug to charge.
Q: How to reduce the electric shock feeling?
-----This is electric pulse massager, not kneading massager, you may need a little time to adapt to it.
-----Apply Our massager pads/gel to the electrodes .
----- Use a wet towel/body lotion to moisten the skin then use it.
-----Is the massage intensity too high? Adjust to low level.
-----Do not put the electrodes on the wound for massage.
Q: I can not feel the intensity?
-----The intensity level maybe 0, you need to adjust it.
-----The battery maybe to low, so you need to charge it before you use it.
-----Before you use the massager, please remove the necklace. the electrodes needs to close to your skin.
Q: I have more questions about this product?
-----You can send message to us, and we will reply on you in time.
-----you can download th
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