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    TT-SK018

    Warranty Policy

    Register your products and get extra benefits

    1. 18 Months Free warranty extension: In addition to our regular 12 months warranty, Amazon buyers can extend the warranty on their Taotronics products to 30 months.
    2. If you bought your product from the Taotronics website you are already granted an extended warranty; no extension is needed.

    Note: Warranty extension is not valid for used goods.

    Register Now

    Process for Returning Merchandise

    1. Obtain a Return Merchandise Authorization (RMA) Number:

    All returns must have an RMA number for processing. Contact your reseller or email support@taotronics.com for assistance.

    1. Write the RMA number on the shipping label on the outside of the package.

    RMA numbers should be clearly displayed on the return shipping label of any package being returned to Taotronics™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    Warranty Timeline

    Item

    Limited Warranty

    Extension Warranty

    Headphones

    12

    18

    Lamps

    12

    18

    Sound Bar

    12

    18

    Humidifiers

    12

    18

    Diffusers

    12

    18

    Specified Products

    12

    18 or Lifetime

    Note: for reference only. Warranty periods differ according to the model.

    30 Day Money-Back Guarantee for Any Reason

    Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Taotronics’ warehouse for inspection, the refund process will begin.

    30 DAY RETURN POLICY

    RMA Authorization (customer needs to contact us for an RMA number)

    Yes

    Return has to include all accessories?

    Yes

    Return requires original packaging?

    Yes

    When do we execute the refund?

    Upon receipt of the return package (if the customer returns the product to our warehouse)

    When do we execute the replacement?

    Upon receipt of the return package (if the customer returns the product to our warehouse)

    Refunds for delivery costs

    Quality issue only

    Refund for return shipping costs

    Quality issue only

    Refund for lost/damaged item returns

    Take responsibility for the returns with a prepaid shipping label only

    Return RMA validity

    30 days (from the date the RMA was created)

    Return from overseas - customer taken it there

    Not accepted

    Return from overseas - we shipped it there

    Accepted, but only for refund

    Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Taotronics’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Limited Warranty Details: For Quality issues only

    SELLER'S WARRANTY

    Is extended warranty available?

    Yes, but not for refurbished or used items

    Unauthorized returns

    Not accepted

    For what reason is an RMA accepted?

    Product quality only

    Is an RMA accepted for a refund?

    No, only for a replacement

    When does the warranty start?

    The date the item was purchased

    How long is the RMA claim time?

    Within the warranty time

    Troubleshooting results?

    Yes

    Do I need SN / pictures / video?

    SN or visible proof depicting the defect are required

    Return needed?

    Warranty can be processed without returns in certain cases, at the discretion of Taotronics

    Should I keep all the accessories in case of a return?

    Including, but not limited to

    Should I mark the RMA no. on the outgoing package?

    Yes

    Will I receive refunds for delivery costs?

    Yes

    Will I receive refunds for return shipping costs?

    Yes

    Who pays the shipping fee for shipping back the unauthorized return package?

    The customer

    Does a return require the original packaging?

    No

    Does the warranty apply overseas? - customer brought it there

    Limited warranty is restricted to the country of purchase

    Does the warranty overseas? - we shipped it there

    Limited warranty is restricted to the country of purchase

    Is there warranty for free products?

    No

    Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?

    No

    Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?

    The customer

    What does this warranty cover?

    During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Taotronics® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Taotronics® and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

    What does the warranty not cover?

    This warranty does not cover:

    • Improper use or installation
    • Cosmetic damage
    • Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
    • Accidents
    • Misuse
    • Negligence
    • Commercial use
    • Modifications to any part of the product, including the antenna
    • Connection to an incorrect voltage supply
    • Attempted repair by anyone other than an authorized facility

    Taotronics will service and not replace:

    • Products sold ‘as is’ or with all faults declared
    • Consumables, such as fuses or batteries
    • Products where the factory applied serial number has been altered or removed

    Repair replacement as provided under this warranty is your exclusive remedy. Taotronics® shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Taotronics® products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

    Contact Taotronics :

    For customer service please contact: support@taotronics.com

    Taotronics® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.

     

    Shipping Policy

    Shipping Fee

    Free shipping on any order.

    Shipping Orders

    Orders will ship within 3-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed.  Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed.  Orders may be delivered in separate shipments.  All purchases through Taotronics.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

    Delivery Address

    A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Taotronics as undeliverable. When the carrier returns an undeliverable package to Taotronics, please contact Taotronics to make arrangements for reshipment.
    The 13 continental U.S. states will not serve at this time:
    Armed Forces - Americas
    Armed Forces - Europe/Africa/Canada
    Armed Forces - Pacific
    Connecticut
    Federated States of Micronesia
    Maine
    Massachusetts
    New Hampshire
    New Jersey
    Puerto Rico
    Rhode Island
    Vermont
    Virgin Islands
    Check back as we expand to more regions. 

    Shipping Hubs

    Orders for The United States:
    Most Taotronics.com orders will be processed by Amazon, and shipped directly from Amazon distribution center in California. 
    Orders for The United Kingdom:
    Most Taotronics.com orders will be processed by Amazon, and shipped directly from Amazon distribution center in West Midlands.
    Orders for Germany:
    Most Taotronics.com orders will be processed by Amazon, and shipped directly from Amazon distribution center in Berlin. 

    Delivery Times

    When you place an order on the Taotronics website, you will receive a shipping info email from Amazon. Please check your email address. In addition, you can also check the shipping info through track order.

    Standard Shipping

    Products shipped via standard service are normally delivered within 3-5 business days after receiving the order.

    Privacy policy

    We taotronics.com including all affiliates and subsidiaries (hereinafter referred to as “taotronics.com”, “us” or “we”) are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.taotronics.com (“Website”), while at the same time keeping your Personal Information secure.

    Your privacy is important to us. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY.

    Information Covered by This Privacy Policy

    Personal Information.This means any information that can be used to identify a specific natural person directly or indirectly, either in isolation or in combination with other information. Some examples of Personal Information include a name, address, email address, phone number, any ID number or location data.

    Aggregated Information.Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.

    Anonymized Information. When information is anonymized, the information can no longer be attributed to a specific natural person without the use of additional information, for example, how many users viewed a particular website video or advertisement, such information cannot be used to identify you. In general, usage data collected when you visit the Website is both aggregated and anonymized so it does not identify you personally and therefore is not Personal Information.

    Children’s Personal Information.The Website is not directed to, nor does taotronics.com knowingly collect Personal Information from children under the age of 16 (Sixteen), or equivalent minimum age in the relevant jurisdiction. If we are informed that we have collected the Personal Information of a child under the age of 16, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 16, please contact us at privacy@taotronics.com

    What Information Do We Collect

    Your account information and customer support.If you fill in forms or register an account on the Website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on the Website, apply for coupon or extending the Warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the Website, participate in discussion forums or other social media functions on the Website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. The credit card information that you provide is encrypted and transmitted directly to Paypal. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. You may find out more about how Paypal stores and uses your credit card information by accessing Paypal’s privacy policy.

    Device and Technical information.We automatically collect information when you visit the Website, including:

    • technical information, including the Internet protocol ("IP") address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it;
    • information about your visit to the Website, including the full Uniform Resource Locators ("URL") clickstream to, through and from the Website (including date and time); Products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page;

    Device and Technical information.Cookies (to learn more about cookies, visit www.allaboutcookies.org) are small text files that are sent to or accessed from your web browser or your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.

    The Website use the following cookies:

    • Strictly necessary cookies, which are required for the operation of the Website. Without them, for example, you would not be able to register or log in for the Website.
    • Analytical/performance cookies, which allow taotronics.com to recognize and count the number of visitors, learn how visitors navigate the Website and improve the Website.
    • Functionality cookies, which taotronics.com uses to recognize you when you return to the Website.
    • taotronics.com also uses analytics services, such as Google Analytics, to collect Other Information. Generally analytics services do not identify individual users. Many analytics services allow you to opt out of data collection. For example, to learn more about Google Analytics practices and to opt out, visit www.google.com/settings/ads .

    Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

    How We Use Information

    We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information are to:

    • set up an account for you on the Website;
    • facilitate your purchase and/or download of our Products;
    • authenticate use of your account or purchases and/or use of our Products;
    • register your Product in our product database;
    • carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • assist you with customer support;
    • communicate about and administer participation in customer promotions and surveys;
    • provide the Products you request;
    • provide you with information about the Products you use, such as new features, bug fixes, service downtimes or upgrades;
    • help us develop new products and improve current Products;
    • provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We (or selected third parties) will contact you by electronic means only if you have opted-in to receive marketing information. "Opt-in" means that you have taken an affirmative action to receive information, such as by checking a box or clicking a button;
    • notify you about changes to the Website and Products and changes to our terms, conditions and policies;
    • administer the Website and Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes;
    • improve the Website and to ensure that content is presented in the most effective manner for you and for your computer or device;
    • ensure the security of the Website;
    • monitor and regulate interactive features of the Website and our products that you choose to participate in, including online forums and chat rooms relating to our products;
    • help you navigate the Website;
    • help you access and use certain features of the Products remotely and to help you monitor and safeguard your home and home network;
    • provide you with information and recommendations about Internet and utility usage in your home;
    • measure or understand the effectiveness of advertising we serve to you and others who visit the Website and to deliver relevant personalized advertising to you and others; and
    • determine which aspects of the Website and our products are most useful to you.

    Why We Use Information

    Where we process your Personal Information to provide a product or service, we do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, to maintain our relationship with you and to protect our business. If you choose not to provide us with the Personal Information we need to provide you with a product or service, we will not be able to provide it. When you purchase and/or download new products, we will only use your Personal Information for the purposes set out in this Privacy Policy, and any notification provided to you at the time of purchase or download.

    We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).

    Sharing Information

    Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. We share Personal Information in the following ways:

    • within taotronics.com for purposes of data processing or storage;
    • within taotronics.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy;
    • with business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. For example, when making purchases on the taotronics.com website stores, taotronics.com uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by taotronics.com. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you;
    • with service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If taotronics.com merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity;
    • to comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims; and
    • to protect our legal rights or those of others, such as protecting the taotronics.com brands or investigating violations of taotronics.com terms of use, violations of law, intellectual property infringement, misuse of taotronics.com websites, fraud or potential threats to personal safety.

    In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the Products and to generally improve home networking. We've taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.

    Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your Personal Information.

    We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any other purpose.

    Marketing

    You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.

    We will always give you choices about your Personal Information. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your Personal Information with third parties. You always have the choice to opt-out if you later change your mind. One form of opt-out is clicking the Unsubscribe link in a marketing email. This will take you off our marketing email list. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on taotronics.com website stores, which you may receive periodically as part of taotronics.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement.

    If you do not wish to receive direct marketing material from us or a third party, in addition to following the "Unsubscribe" instructions in a marketing email, you can send us an email request at privacy@taotronics.com.

    Where We Store Your Information

    The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by taotronics.com staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.

    We will take such steps as are reasonable to make sure we and our service providers do not breach the privacy principles that govern our collection of your Personal Information and that your Personal Information is treated securely and in accordance with this privacy policy as well as applicable data protection laws. By providing your Personal Information to us, you fully understand that taotronics.com will transfer, processing and storage of Personal Information outside of the country where you reside or are a citizen.

    Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for Personal Information all over the world. This means we will still handle your information in the manner described in this Privacy Policy and in conformity with all applicable laws. This includes, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA available here

    Accessing and Updating Your Personal Information

    We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:

    • by clicking the "Unsubscribe" link in any email you receive from us;
    • by sending an email to privacy@taotronics.com. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or
    • for the Website, by signing in to your online account located at the URL provided when you signed up for the website.

    We will honor your request to:

    • correct your data if it is inaccurate or incomplete;
    • transfer Personal Information you have provided to us to a third party if we are processing that data on either on the basis of your consent or to perform a contract with you;
    • delete your Personal Information, unless we are required to retain it by law or to establish, exercise or defend legal claims; and/or
    • provide you with a copy of your Personal Information held on our current records. If you are outside the EEA, we may make a reasonable charge if records must be accessed from backed up or archived records.

    If you are resident in the EEA, you also have the right to:

    • withdraw your consent to our processing of your Personal Information at any time after you have consented, including opting-out of receiving marketing materials. The easiest way to do this is by clicking the "Unsubscribe" link in any email you receive from us;
    • restrict our processing of your Personal Information where you believe such data to be inaccurate, our processing is unlawful, or that we no longer need to process such data for a particular purpose (unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it); and/or
    • object to such processing on grounds relating to your particular situation, where the legal justification for our processing of your Personal Information is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data to establish, exercise or defend legal claims.

    You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@taotronics.com

    We will respond to your request promptly upon receipt. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.

    If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for the EEA data protection authorities.

    Retention of Personal Information

    We will only retain your Personal Information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. When we no longer need to use Personal Information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it.

    To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

    Security

    We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the Website. Unfortunately, the transmission of information via the Internet is not 100% secure.

    It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.

    We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as "friendly names") may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.

    Third Party and Social Media Linked Sites

    The Website and online services may contain links to websites or online services operated by third parties. Once you leave the Website, your activities are governed by the terms of use and privacy policies of the third party websites and online services. taotronics.com is not responsible for the privacy practices or the content of these websites and online services, and we encourage you to carefully read the terms of use and privacy policies of any website and online service you visit.

    The Website may contain social media features, such as Facebook "Like" buttons. These features may collect information about your device's IP address, set cookies to facilitate interaction with social media features or link you to a social media website where you may post Personal Information, and collect information from your social media account (such as Facebook, Twitter, Instagram etc.) you use to login in the Website, such as your name, birth date, picture, and other details you may have associated with the social media account,. All interactions with social media features are governed by the privacy policy of the social media company providing the feature.

    Updates to this Privacy Policy

    We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date.

    How to Contact Us

    Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@taotronics.com.

    If you have complaints or concerns about this Privacy Policy, please contact us at the above email. We treat all complaints about a breach of the privacy laws seriously. Someone from taotronics.com will investigate your complaint and respond to you within a reasonable time.

     

    TERMS OF SERVICE

    OVERVIEW

    This website is operated by taotronics.com. Throughout the site, the terms “we”, “us” and “our” refer to taotronics.com. taotronics.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    SECTION 1 - ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more details, please review our Return Policy.

    SECTION 7 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 10 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    SECTION 12 - PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK’s regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    SECTION 14 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 18 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

    SECTION 19 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 20 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at support@taotronics.com.

    Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of a product.

     

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